ITIL Accredited Training
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Our Instructor - Elizabeth Barclay

ITIL Certified Instructor

Our world class Lead Instructor and Course Designer is an ITIL Expert with 20 years of operational industry experience. Over 2000 students taught, and a 90% pass rate.


Testimonials - ITIL Certified Virtual Training

"Excellent trainer. I've had quite a bit of training in both CMMI and ISO in the classroom environment, and she is one of the best (if not the best) instructors I have had. That's remarkable considering it was a virtual environment."

"Liz you are the consummate trainer - only had the priviledge of your virtual training, but suspect if the training was live - you would have rocked as well!!!"

"I think Liz did a really good job and it seemed like a real class even though everyone was virtual"


Testimonials - Over the Years

"Great Instructor - one of the best I've ever had! She is knowledgeable, patient and very approachable."

"Liz did a fantastic job delivering the course."

"Great instructor with amazing energy and passion."

"Liz provided great instruction and kept the course interesting."

"Liz is passionate about the topic and is a great presenter."

"A lot of material crammed into a 3-day course, and it is quite dry as well. If it wasn't for Liz's outstanding skills and talent, it would have been very difficult to grasp without falling asleep or giving up. "

"One of the best instructor I have met."

"Liz was great a lot of what was discussed in class helped me identify difficult issues when I wrote my test. She is amazing!"

"Liz is probably THE best instructor I have ever met. Knowledgeable, enthusiastic, very good at explaining things. She should be a university professor really :)"

"She knows ITIL very well."

"Our instructor was AWESOME. She was very enthusiastic, and friendly. Very knowledgeable. Eager to help and keep the class moving, but in a open free manner. You could tell she really likes what she does and is good at it.!! Very supportive Amazing Energy!!!"

"The instructor was very knowledgeable and I believe this was a key strength. The instructor did not just read from the course material but explained it thoroughly."

"Liz brought an enthusiasm to the course which was well needed. Her content was relevant to our business and she possessed a breadth of real world experience that was very helpful to bridge theory to application."

"Very good, very interesting, very knowledgable, tons of practical experience."

"I cant say enough about Elizabeth. She was extremely enthusiastic and you can tell she is not only up to date with everything but also enjoys what she is doing. She not only made it interesting but she also made me realize that I want to get the rest of my ITIL trainings and hope I get her for those courses. I've never been in a training session where the instructor was not only so quick to answer a question but also provide an example on the spot."

"Liz was fantastic. She was engaging, had real-world knowledge to provide examples, and really knew the subject as well as other ITIL areas."

"Elizabeth is a walking ITIL encyclopedia with excellent knowledge, real world experience, the ability to apply ITIL directly to questions, and bring relevance to the entire class."

"Liz did a great job presenting the material. She also showed us a great way to take the exam. Really helped."

"Excellente maitrise du sujet. Nous pouvions ressentir la passion du formateur face à la matière."

"Non seulemet Elizabeth maîtrisait parfaitement la matière, elle en était passionnée! Cela fait tout une différence. L'attention à ce cours m'était grandement facilité due à ce fait."

"Excellent trainer. I've had quite a bit of training in both CMMI and ISO in the classroom environment, and she is one of the best (if not the best) instructors I have had. That's remarkable considering it was a virtual environment."

"Very engaged. Worked to build trust and enthusiasm, which is often difficult in a virtual classroom."

"The instructor was very personable and was obviously interested in sharing her knowledge with us. It is very refreshing to see excitement in an area which otherwise could be presented very dryly."

"I have had Elizabeth for several of my ITIL Courses and I feel she is the best. Her real world knowledge adds to the material. She is why I have passed all my intermediate courses."

"I think Liz did a really good job and it seemed like a real class even though everyone was virtual"

"Liz was fantastic as an instructor."

"Liz was a very motivated instructor and made the class interesting and fun. She is knowledgeable about the subject and answered all questions and concerns professionally!"

"Liz you are the consummate trainer - only had the priviledge of your virtual training, but suspect if the training was live - you would have rocked as well!!!"

"Elizabeth was very engaging. I enjoyed her style of teaching."

ITIL Certification