Lyle Cowan
Summary
An Innovative Service Manager with 25 years experience in IT service, support and project management Lyle is a strong strategic thinker and team builder. He has developed, maintained, and implemented, standard IT environments based on the ITIL body of knowledge that supports and enables business. The IT support businesses that he has built exceed the needs of widely varied business units and budget requirements.
Areas of Expertise
| IT Change Management | Help Desk Management |
| IT Service Management (ITIL) | Project Management |
| IT Support Service | Professional Development Management |
Professional Experience
- Supervisor - IT Service Management
- Project Manager - Change Management
- Senior Project Manager
- Manager - Support Services
- Section Head- Computer Support
- Senior LAN Administrator