Elizabeth Barclay
Summary
I currently hold an ITIL V3 Expert certification and international certifications in Service Operation, Continual Service Improvement, Release/Control/Validation, and Business Continuity Management from the Information Systems Examination Board. In ITIL V2, I earned the Service Manager Certificate in IT Service Management as well as Practitioner Certifications in Change and Configuration Management. I am a Canadian citizen and I hold a Canadian Federal Government Level II (Secret) Security Screening Certificate. I have worked across Canada and the United States and also in India and Ireland.
Experience
| Expertise | Details |
|---|---|
| IT Service Management - 10 years | Working as a consultant, I have been providing Information Technology Service Management assistance, focusing on helping clients make smooth, meaningful changes to improve operational efficiency and reduce costs in the delivery of services. All of my work is based on industry best practice, including the Information Technology Infrastructure Library (ITIL), international standards such as ISO:20000 and the BSI suite of standards and data from industry evaluators such as Meta and Gartner. |
| Service Support & Delivery - 15 years | In order to be successful, all process improvements must be firmly rooted in the real world. With many years of technical operational experience, I bring the real world into all of my consulting engagements. |