Technical Communication and Planning

1. Verify connection between workstation and email servers:
   
   1. Have the client log in to the network . If you are setting up a computer for remote access, dial in and connect the network via your remote access server;
   2. Start Windows (if necessary)
   3. Open a DOS Prompt
   4. Type the following command and then press enter:
      PING EX-SERVER-1
      
      If you get the following response, exit from the DOS prompt and proceed to Step 2.
      Reply from 192.192.192.0: bytes=22 time <xxx TTL=xxx
      Reply from 192.192.192.0: bytes=22 time <xxx TTL=xxx
      Reply from 192.192.192.0: bytes=22 time <xxx TTL=xxx
      Reply from 192.192.192.0: bytes=22 time <xxx TTL=xxx
      
      
      If you see the following response, refer to Appendix A: IP Settings
      Bad IP address
      Or
      Time out
      
      
2. Verify connection between workstation and email servers:
   
   • Windows 95 and Windows NT ONLY.
   • If you encounter an operating system other than these,please contact the Senior Tech.
     
     1. Start Exchange/Outlook with the client logged in and go into the "old" profile.
     2. Ensure that Tools, Options, General, Startup options is set to "Prompt for profile to be used", OK
     3. File, Exit and Log off.
     4. Start, Settings, Control Panel, Mail (and Fax)
     5. Show Profiles
     6. If there is more than one profile, ask the client if more than one person uses this computer for email,
     7. If more than one person uses this computer for email, page the Senior Tech and move on to the next workstation on your list;
     8. Highlight the profile that is listed under "When starting..." and click on Properties
     9. If Personal Address Book is present, look at the properties for it and note the path, then cancel.