is an Information Technology consulting firm specializing in ITIL (Information Technology Infrastructure Library), virtual and classroom training, process development and deployment, custom web programming, and medium scale technology implementations.
We are a fully accredited training organization specializing in ITIL courses.
|Process Development Services||In-depth and complete ITIL process development. Working with your own staff and within your operating conditions , we will develop a plan to help your organization work towards the ITIL framework.|
|Programming||Web based application design and implementation. Systems for ITIL Management, Quality Management. New systems and upgrades and enhancements on existing systems.|
|Elizabeth Barclay||Elizabeth has worked in many varied businesses over the past twenty years. With exposure to businesses from small consulting firms to large public utilities she provides ITIL process, support and implementation consulting for large and small projects.|
|Paul Clermont||Paul has over twenty five years of business experience. Using this experience he provides Systems Analysis and Programming services, with emphasis on both legacy system conversion and web and distributed data access projects.|
|Lyle Cowan||An Innovative Service Manager with 25 years experience in IT service, support and project management Lyle is a strong strategic thinker and team builder. He has developed, maintained, and implemented standard IT environments based on the ITIL body of knowledge that supports and enables business. The IT support businesses that he has built exceed the needs of widely varied business units and budget requirements.|
|David Harris||David is our Linux expert. He has configured and administered numerous distrubuted systems, including those for Internet Service providers and a large internet communications project. David is currently engaged in writing the "Linux Bible" for Wiley Publishing.|
|Steve Previdsa||With over 25 years in a variety of IT disciplines including Network Management, Project Management, Operations, Support, Data Centre Transitions and IT Service Management Steve’s experience is very comprehensive in the IT industry. His broad knowledge provides a sound foundation consulting on aligning Business with IT Services.|
Our Objectives Based Course Design Process starts with overall Performance Objectives:
Teaching methods are selected based on available time and Adult Education principles and include minimual lecture time with maximum use of practical exercises.
Well defined and prioritized Learning Objectives are then translated into discrete Lesson Objectives. All necessary course material is identified and covered; no time is wasted on unneeded information.
Objective priority and level of difficulty are used to allocate time effectively. Materials are produced to meet requirements, using your templates or our own and Job Aids are developed so that, back on the job, participants have easy access to key course materials to increase overall efficiency and effectiveness.
Clear milestone reports are produced at each stage, and we apply proven course design and development techniques throughout.
Strict version control is maintained and Instructor Notes can be provided in a Wiki interface for ease of access.
Intended for IT departments with ten to a hundred staff members, the documentation and software will walk you through implementation, beginning with process development and deployment and helping to set up ticketing and database software to track and report on all of your activities.
The software has been developed specifically to align with the Office of Governement Commerce`s ITIL® Version 3, just release last year.