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Circa Information
is an Information Technology consulting firm specializing in ITIL (Information Technology Infrastructure Library), virtual and classroom training, process development and deployment, custom web programming, and medium scale technology implementations.

Service Description
Circa Learning

We are a fully accredited training organization specializing in ITIL courses.

  • Circa Virtual Live

    Courses are designed specifically for virtual students. Taking advantage of all the features provided by our state of the art Virtual Learning Environment and Learning Management System.

    Our world class instructor is an ITIL Expert with 20 years of industry experience and a 90% pass rate. Recent testimonials

    Foundation Summer Course Schedule

    $1,495 CAD

    Click here to contact us for more information on these course dates or for other dates or for our flexible course scheduling options.
  • Circa Classroom Live

    Leveraging the benefits of both the live and virtual learning environments our in class courses are engaging, supportive and the materials are presented in a clear and logical manner thus enabling a thorough understanding of the subject matter.

Email us for more information
Process Development Services In-depth and complete ITIL process development. Working with your own staff and within your operating conditions , we will develop a plan to help your organization work towards the ITIL framework.
Programming Web based application design and implementation. Systems for ITIL Management, Quality Management. New systems and upgrades and enhancements on existing systems.
Name Description
Elizabeth Barclay Elizabeth has worked in many varied businesses over the past twenty years. With exposure to businesses from small consulting firms to large public utilities she provides ITIL process, support and implementation consulting for large and small projects.
Paul Clermont Paul has over twenty five years of business experience. Using this experience he provides Systems Analysis and Programming services, with emphasis on both legacy system conversion and web and distributed data access projects.
Lyle Cowan An Innovative Service Manager with 25 years experience in IT service, support and project management Lyle is a strong strategic thinker and team builder. He has developed, maintained, and implemented standard IT environments based on the ITIL body of knowledge that supports and enables business. The IT support businesses that he has built exceed the needs of widely varied business units and budget requirements.
David Harris David is our Linux expert. He has configured and administered numerous distrubuted systems, including those for Internet Service providers and a large internet communications project. David is currently engaged in writing the "Linux Bible" for Wiley Publishing.
Steve Previdsa With over 25 years in a variety of IT disciplines including Network Management, Project Management, Operations, Support, Data Centre Transitions and IT Service Management Steve’s experience is very comprehensive in the IT industry. His broad knowledge provides a sound foundation consulting on aligning Business with IT Services.
Our Course Design and Development service takes advantage of our experience in:
  • IT Service Design, Transition, Operations and, Continual Service Improvement;
  • ITIL training and consulting;
  • Certification and custom course design, development, and delivery including ITIL Foundation, Foundation Bridge, Service Operation, Operational Support & Analysis, and Managers Bridge as well as custom built and commercial ITSM software.

Our Objectives Based Course Design Process starts with overall Performance Objectives:

  • What must participants be able to do after they complete the course?
  • How long is the course?
  • How will the course be delivered - Instructor Led Classroom, Web Based & Instructor Led, Self Instruction?
  • What percentage of the course will be allocated for lecture, exercises, exam prep?
The Project Charter includes a schedule to ensure date, cost, and quality requirements are always met and responsibilities are clearly documented.

Teaching methods are selected based on available time and Adult Education principles and include minimual lecture time with maximum use of practical exercises.

Well defined and prioritized Learning Objectives are then translated into discrete Lesson Objectives. All necessary course material is identified and covered; no time is wasted on unneeded information.

Objective priority and level of difficulty are used to allocate time effectively. Materials are produced to meet requirements, using your templates or our own and Job Aids are developed so that, back on the job, participants have easy access to key course materials to increase overall efficiency and effectiveness.

Clear milestone reports are produced at each stage, and we apply proven course design and development techniques throughout.

Strict version control is maintained and Instructor Notes can be provided in a Wiki interface for ease of access.


IT Service Management Software

Intended for IT departments with ten to a hundred staff members, the documentation and software will walk you through implementation, beginning with process development and deployment and helping to set up ticketing and database software to track and report on all of your activities.

The software has been developed specifically to align with the Office of Governement Commerce`s ITIL® Version 3, just release last year.