ITIL®, the Information Technology Infrastructure Library, documents practices used by many successful organizations to select, design, develop, and manage IT services.
|ITIL® was developed by, and is managed by, a Public / Private Partnership in the UK.|
|ITIL® is a public, best practice framework used in both the public and private sector.|
|ITIL® provides a starting point to help jump start the creation or improvement of streamlined,
standardized, and centralized Service Management processes.
The ITIL® framework helps organizations around the world reduce costs and risks.
Many IT organizations use the common terminologies and concepts described in the ITIL® materials. The Foundation course provides the basics and enables organizations to improve communication within IT and also with Customers and Vendors.